In recent years, Artificial Intelligence has advanced progressively and exponentially in all areas of society, from its scientific, academic, and personal uses to its more recent role in assisting with dispute resolution.
On November 3, 2025, the American Arbitration Association (“AAA”) published the AI-based Arbitration Rules (in English) AI Led Arbitration Rules) that regulate the use of an Artificial Intelligence platform for dispute resolution.
This ruling sets a precedent for arbitration institutions regarding the use of Artificial Intelligence in dispute resolution. The AAA notes that the use of its system offers several benefits, including faster dispute resolution, lower costs, and ease of use. However, the ruling contains a series of fundamental rules and principles that govern its use.
Firstly, despite the use of a computational tool for understanding legal problems, the legal system establishes that it is only applicable -at the moment- The platform currently handles low- and medium-value disputes involving only two parties where the evidence is based solely on documents. In other words, the platform is currently limited to cases involving conflicts between two parties where the evidence consists of documents.
However, it is crucial to clarify that the dispute is not resolved entirely by the Artificial Intelligence platform. Instead, it generates a draft award that is reviewed by a human arbitrator to verify the information, the application of the rules, and the criteria used by the tool. In other words, the system largely acts as an aid, but it never works independently, and its proposals are always reviewed by human judgment.
When the parties establish the dispute resolution clause, they can agree on the applicability of the AI-based Arbitration Rules through the Digital Dispute Resolution Center (in English). Digital Dispute Resolution Center) and will imply their consent for the AAA's Artificial Intelligence to make a preliminary decision on the case under review by a human arbitrator selected by the digital tool.
To initiate the dispute resolution process, the affected party must submit the following online through the Digital Dispute Resolution Center (DDRC) platform:
- Contact information of the parties and their representatives (name, email address, home address and telephone number).
- Description of the litigation.
- Amount of compensation claimed for damages or any other benefit requested.
- Contractual arbitration agreement.
The cost to file a claim through the Digital Dispute Resolution Center is USD$2,500.00.
Upon receiving the claim, the DDRC will notify the defendant so they can respond and file a counterclaim containing the same information as the claim. In that case, the defendant will be required to pay a fee of USD$2,500.00 for filing their counterclaim.
Subsequently, the platform will develop a procedural calendar that establishes specific dates for the presentation of the case to each of the parties along with their evidence.
Finally, the Artificial Intelligence platform will work on a draft award to resolve the dispute, which will be reviewed by the human arbitrator. If the AI-generated award contains deficiencies, the human arbitrator has the authority to edit the draft. The parties will be notified after the award is issued.
In conclusion, these Rules represent a significant step forward in dispute resolution by streamlining certain time-consuming human tasks; however, the success of this tool will depend on the complexity of the cases and the specific structure of the claim being pursued. It is expected that Artificial Intelligence tools for dispute resolution will be implemented more extensively in the coming years, with their functionality gradually being improved.
